1. Overview
At MyDLService, customer satisfaction is our top priority. If you are not completely satisfied with our service, you may request a refund within 15 days of your initial purchase.
2. Eligibility for a Refund
You are eligible for a full refund if:
- You request a refund within 15 days of your purchase.
- You have used our service but are not satisfied with the results.
- You provide a valid reason for your dissatisfaction with the service.
Refunds are not applicable if:
- You request a refund after the 15-day period has expired.
- You have violated our Terms and Conditions.
- Your account has been suspended due to misuse or fraudulent activity.
3. How to Request a Refund
To request a refund, follow these steps:
- Email us at support@mydlservice.com with your order details.
- Provide a brief explanation of why you are requesting a refund.
- Our support team will review your request and respond within 3 business days.
4. Refund Processing
If your refund request is approved:
- The refund will be issued to the original payment method used.
- It may take 5-10 business days for the refund to appear in your account, depending on your bank.
- You will receive a confirmation email once your refund has been processed.
5. Partial Refunds
In some cases, partial refunds may be issued if:
- A portion of the service has already been provided.
- The request is made close to the end of the refund eligibility period.
6. Late or Missing Refunds
If you have not received your refund within the expected timeframe, please:
- Check your bank account again.
- Contact your credit card company, as processing times may vary.
- If you still do not receive your refund, email us at support@mydlservice.com.
7. Changes to This Policy
We reserve the right to update or modify this Refund and Returns Policy at any time. If changes are made, we will notify users via email or website updates.
8. Contact Information
If you have any questions about our Refund and Returns Policy, please contact us:
Email: support@mydlservice.com